Doctor’s Lab (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of personal data when you interact with our website:
- Personal Identification Information: When you request lab services, make inquiries, or sign up for newsletters, we may collect your name, contact information (email address, phone number), and other relevant personal details.
- Health Information: If you use our medical laboratory services, we may collect health-related data, such as lab test results and medical history, as necessary for providing our services.
- Technical Data: This includes information about your device, browser type, IP address, operating system, and information about your browsing activities on our site (e.g., pages viewed, time spent on the site).
- Cookies and Tracking Technologies: We may use cookies and other tracking technologies to improve the functionality of our website, enhance your user experience, and analyze site traffic. You can control the use of cookies through your browser settings.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide medical laboratory services: We use your information to schedule, process, and report on lab tests or any other medical services you request.
- To communicate with you: We may use your contact information to respond to inquiries, send test results, or provide customer support related to our services.
- To improve our website and services: We may analyze how visitors use our site to enhance our content, functionality, and user experience.
- To comply with legal obligations: We may need to retain your personal and health data to comply with medical record-keeping requirements or other applicable laws and regulations.
3. Sharing Your Information
We understand the sensitive nature of your personal and health data, and we take precautions to safeguard it. We may share your information in the following circumstances:
- With healthcare providers: We may share your health information with doctors, hospitals, or other medical professionals as necessary to facilitate the provision of medical care.
- With third-party service providers: We may use third-party companies to help run our website, process payments, and manage email communications. These third parties are obligated to use your information only for the services they provide on our behalf and in accordance with our instructions.
- As required by law: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requests.
4. How We Protect Your Information
We use industry-standard security measures, including encryption, firewalls, and secure server protocols, to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request that we correct or update your personal data if it is inaccurate or incomplete.
- Deletion: You may request that we delete your personal data, subject to certain legal and contractual exceptions.
- Opt-out of communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
To exercise your rights, please contact us using the details below.
6. Data Retention
We retain your personal and health data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once we no longer need your data for these purposes, we will securely delete or anonymize it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website, and the changes will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Business Office at:
Doctor’s Lab – Business Office
9441 Stevens Road, Suite 100
Shreveport, LA 71106
318-698-3250
This privacy policy is designed to help you understand how we handle your personal data. Your trust is important to us, and we are committed to maintaining the confidentiality and integrity of your information.